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SYSTEM_THREAD_EXCEPTION_NOT_HANDLED bedaisy.sys
Closed, ResolvedPublic

Description

When starting DayZ (for the first time in a session, mostly) windows kicks me to a BSOD with the error messeage

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED

further inspection with WhoCrasehd reveals that the crash is related to bedaisy.sys, which is part of battle eye.

On Tue 03.07.2018 09:14:43 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\070318-4703-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x4F9C37) 
Bugcheck code: 0x1000007E (0xFFFFFFFFC0000005, 0xFFFFF801A630FC37, 0xFFFFA7074C4D5668, 0xFFFFA7074C4D4EB0)
Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a system thread generated an exception which the error handler did not catch. 
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. 
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time. 



On Tue 03.07.2018 09:14:43 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\MEMORY.DMP
This was probably caused by the following module: bedaisy.sys (BEDaisy+0x255BFE) 
Bugcheck code: 0x7E (0xFFFFFFFFC0000005, 0xFFFFF801A630FC37, 0xFFFFA7074C4D5668, 0xFFFFA7074C4D4EB0)
Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
file path: C:\Program Files (x86)\Common Files\BattlEye\BEDaisy.sys
Bug check description: This bug check indicates that a system thread generated an exception that the error handler did not catch. 
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: bedaisy.sys . 
Google query: bedaisy.sys SYSTEM_THREAD_EXCEPTION_NOT_HANDLED

dumpfiles:

this started happening 2-3 days ago, basically at the same time when 3/4 of the experimental servers kicked all players after 1 minute cause of a battle eye problem. the last time it crashed, steam magically forgot it is installed. the game is still accessable throgh normal means, but it prevents patching so basically forces a reinstall - please note the multiple users reported this behaviour in the steam discussions and one of the guys i'm plaing with has the exact same BSOD's.

  • deleting/reinstalling battle eye/game files check through steam: no change
  • fresh dayz experimental install: no change

kind regards
pe3pa

Details

Severity
Crash
Resolution
Open
Reproducibility
Random
Operating System
Windows 10 x64
Operating System Version
10.0.17134 Build 17134
Category
Game Startup

Event Timeline

pe3pa created this task.Jul 3 2018, 9:51 AM
pe3pa updated the task description. (Show Details)Jul 3 2018, 9:54 AM

I have not started the game in like 2 weeks, I use windows 7 but seeing all the BSOD reports Im going to hold off until it is confirmed fixed :(

Geez changed the task status from New to Assigned.Jul 3 2018, 2:41 PM
Geez added a subscriber: Geez.

Hello pe3pa and thank you for the report.
Since this issue might be related to the BattlEye file you have mentioned, please contact BattlEye support directly at https://www.battleye.com/support/ and provide them with all the information you have provided us with.
In case the BattlEye team determines this issue is not on their side, please let us know under this ticket.
Regards,
Geez

cs_wolf removed a subscriber: cs_wolf.Jul 3 2018, 4:39 PM
pe3pa added a comment.Jul 3 2018, 4:57 PM

thanks for the reply, geez.

Note that we don’t provide support on game-related things, such as problems with running the game, feature/bugfix requests or even patch release dates. Please refer to the customer support of that specific game regarding these things.

i've send a copy on the report anyways.

kind reagards
pe3pa

Geez added a comment.Jul 4 2018, 1:11 PM

Thank you.
We are also actively looking into the BSOD issues on our side and will let you know under this ticket in case there is any new information.
Regards,
Geez

Geez added a comment.Jul 13 2018, 1:44 PM

Hello pe3pa.
The BattlEye has confirmed that this has indeed been issue on their side and a patch has been released for the 0.62 stable and 0.63 experimental versions just now. Please let us know in case you experience this issue even upon these updates.
Regards,
Geez

Geez closed this task as Resolved.Jul 13 2018, 1:44 PM
Geez claimed this task.

I'm having this exact issue after upgrading windows to the latest version for pubg

where's the updated version?