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Tobii 4C Eye Tracker stopped working.
Closed, ResolvedPublic

Description

I got myself a 4C Eye Tracker by Tobii a few weeks ago and everything worked fine, but I just realised that it doesn't anymore, although I didn't change anything, so I'm wondering if any recent patch broke something or I screwed up something on my end. On the desktop and in other games everything works as intended.

In Arma 3 there are two customizeable controllers added when the eye tracker is connected. As far as I can tell the one called "Tobii EyeX Controller" is the older one which doesn't support the headtracking feature the 4C has. If I enabled this one, the eye tracking works, but either can I configure it, nor does the head tracking work. If I enable the second option called "FreeTrack" like I used to have, nothing happens.

Details

Severity
None
Resolution
Open
Reproducibility
N/A
Operating System
Windows 10 x64
Category
General

Event Timeline

alex8b added a subscriber: alex8b.Feb 27 2018, 10:02 PM

Hi! Tobii dev is here :)

Could you please text me on Tobii Discord and we will check if the problem is on Tobii Game Hub side. (alex8b#9170)
You can also post support ticket on https://help.tobii.com/hc/en-us

Wulf added a subscriber: Wulf.Feb 28 2018, 2:49 PM

Hello.

I tested our own Tobii Eyetracker with the current build of the game and everything is working fine. Do you have up to date drivers? Try updating the drivers if that doesn't help try contacting the Tobii developers.

Hey there! Thanks for the replies!

So I sent you a friend request on discord so we can chat @alex8b

For now I'll stay here.. so here are the current versions I'm using:
Game Hub 1.4.0-build01214

and staight from the eye tracker software:

Hardware: MS-7751, CPU: Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz, RAM: 16GB
OS Version: Microsoft Windows [Version 10.0.16299.0] x64
Tobii Eye Tracking Core SW 2.11.1.6952
Eyetracker-Modell IS4 Large Peripheral
Seriennummer IS404-100107719624
Firmware 2.20.2-e1a36f8
Tobii Controller Core Nicht verfügbar
Tobii USB Service Nicht verfügbar
Tobii Controller Driver 2.0.4
Tobii Service 1.22.1.7245
Tobii Engine 1.22.1.8522
Tobii Config 4.8.1.1103
Tobii Interaction 2.11.1.4894
Tobii Face Authentication for Windows Hello 1.0.21.207
Tobii Eye Tracker HID 1.5.604.0
Tobii Device 1.5.604.0
Tobii Overview 1.0.2.104
Tobii Intro 1.0.3.173

So the software seems to be up to date.

alright just to complete this here, if anyone encounters the same problem like me... restart the Tobii Service via the task manager.

Wulf closed this task as Resolved.Mar 5 2018, 11:42 AM
Wulf claimed this task.

Closing ticket.