Ban on publick server
Closed, ResolvedPublic

Description

My friend was banned on russian publick server. 109.95.211.23:2302. I played with him 300 hours and he never use bugs and cheats. Administration this server blocked him and me with trying speaking about ban in social VK.com net. This is real epic. Please check logs my friend and give lock or warning for him server. Steam account my friend who was banned on publick server http://steamcommunity.com/id/Ma95gaa
my account http://steamcommunity.com/id/IIIIIIIIIIRIPIIIIIIIIII/

Details

Severity
None
Resolution
Open
Reproducibility
N/A
Operating System
Windows 7
Category
Server
Geez changed the task status from "New" to "Assigned".Apr 18 2017, 10:30 AM
Geez added a subscriber: ma95gaa.
Geez claimed this task.Apr 18 2017, 10:35 AM
Geez changed the task status from "Assigned" to "Need More Info".Apr 19 2017, 4:26 PM

Hello CYBERSHADOW.
We have contacted the server provider and the bans should be cleared now, can you please check?
Regards,
Geez

Hello Geez, indifferently my friend cannot join to server, every day kick from server.
https://pp.userapi.com/c837423/v837423831/3c660/7RkiXGEQoSQ.jpg

Geez added a comment.Apr 25 2017, 1:42 PM

Hello CYBERSHADOW.
What does the message shown on your screenshot say? Also is this friend the same person as in the original report? (http://steamcommunity.com/id/Ma95gaa)).
Regards,
Geez

Yes it's him. This message when you connect to the server.

Geez added a comment.Apr 26 2017, 11:40 AM

Hello CYBERSHADOW.
Does the friend join the game and get kicked after few minutes/hours of playing on this server or is he being kicked automatically before the character loads into the server?
Regards,
Geez

before the character loads into the server

Geez added a comment.Tue, May 2, 2:59 PM

Hello CYBERSHADOW.
Can the friend try to connect to the server again and let us know here (or you can let us know) once done? This is so we can take a look in the server logs for the possible reason for the kicks, as the banlist has been cleared according to the server provider.
Regards,
Geez

Hello he not in ban now. thanks

Geez added a comment.Tue, May 9, 9:19 AM

Hello CYBERSHADOW.
We are glad to hear that the issue has been resolved. In that case I am going to close the ticket, but feel free to submit another one in case you run into any issues with the game in the future.
Regards,
Geez

Geez closed this task as "Resolved".Tue, May 9, 9:20 AM

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