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Crashes on launch
Need More Info, NormalPublic

Description

Game crashes when clicking "PLAY" On launch, happens both with and without mods: Appication error reads as follows; "The exception unknown software exception (0x0000dead) occured in the application at location 0x76854878."

Details

Severity
Crash
Resolution
Open
Reproducibility
Always
Operating System
Windows 10 x64
Category
Error Message
Steps To Reproduce

Open game

Event Timeline

Jawsh added a subscriber: Jawsh.Jan 19 2017, 3:32 AM

@Rhythian, try the below possible solutions one-by-one:

  1. Restart your computer and launch Steam
  2. From the Library section, right-click on the game and select Properties from the menu.
  3. Select the Local files tab and click the Verify integrity of game cache... button.
  4. Steam will verify the game's files - this process may take several minutes.
  • If you are using custom launch parameters then try resetting them to their default state via the Arma 3 Launcher. Also check under Steam → Arma 3 → Properties → General → Set Launch Options...

Once you have tried the above possible solutions then use the Arma 3 Launcher to prepare a troubleshooting report and launcher logs, and then upload the files to the feedback tracker for the developers to review.

For issue with the launcher, you can export all launcher logs to the desktop via an action available in the option menu in the upper right corner (gear icon)
For issues regarding Arma 3 you can file a troubleshooting report, also via an action available in the option menu in the upper right corner (gear icon)

If the report files will not upload directly to the feedback tracker then try uploading to a free file sharing service such as Dropbox, Microsoft OneDrive, Google Drive, Mega.nz, and so forth, and then link to the report files.

Alwin claimed this task.Jan 24 2017, 3:52 PM
Alwin changed the task status from New to Reviewed.
Alwin changed the task status from Reviewed to Need More Info.

Hi,

can I ask you about your crash report? We´ll need .rtp, .mdmp and .bidmp files.

Thank you