Page MenuHomeFeedback Tracker
Create Task
Maniphest T122023

Constant kicks with "DX11 error : CreateTexture failed : DXGI_ERROR_DEVICE_REMOVED"
Closed, ResolvedPublic
Actions

Description

This happens on a multitude of servers - some modded, some not where I get instantly sent to my desktop with that error message.

Definitely persistent on King of the Hill servers and on Altis Life and has happened since the introduction of the previous patch and has remained an issue for me in this patch.

Usually I am in a helicopter, but it's completely random at what time, where on the map and how much is being loaded in.

Radeon R9 290,
32GBs RAM,
Intel i7 4930k.

Happy to provide the log file if you can tell me which you need and how best to get it to you. From the most recent crash, I have 3 files - .mdmp, .bidmp and .rpt

Details

Severity
Crash
Resolution
Open
Reproducibility
Random
Operating System
Windows 8 x64
Operating System Version
Windows 8.1
Category
Error Message
Steps To Reproduce

Log into Olympus Altis Life servers or Hostile Takeover KOTH server and play for a while until kicked, most notably when travelling in a helicopter.

Additional Information

I live in Australia and play mostly American servers, but have had it happen to me When creating a mission in the editor also.

Event Timeline

TheGentGaming added a comment.Dec 10 2016, 10:20 AM
This comment was removed by TheGentGaming.
TheGentGaming added a comment.Dec 10 2016, 10:51 AM

Here are all files from my Arma 3 Appdata (I'm fairly certain all of them are relevant). The .mdmps are not wanting to upload perhaps because of their large size..? ~17Mbs

arma3_2016-12-10_16-49-01.bidmp29 KBDownload

arma3_2016-12-09_19-05-29.bidmp25 KBDownload

arma3_2016-12-10_01-27-08.rpt159 KBDownload

arma3_2016-12-09_18-15-19.rpt122 KBDownload

arma3_2016-12-10_16-49-01.rpt215 KBDownload

arma3_2016-12-09_18-01-53.rpt87 KBDownload

arma3_2016-12-09_17-59-16.bidmp32 KBDownload

arma3_2016-12-09_17-59-16.rpt101 KBDownload

arma3_2016-12-10_03-17-19.rpt327 KBDownload

arma3_2016-12-09_19-05-29.rpt199 KBDownload

arma3_2016-12-09_17-31-22.bidmp33 KBDownload

arma3_2016-12-09_17-31-22.rpt118 KBDownload

arma3_2016-12-09_16-45-26.bidmp32 KBDownload

arma3_2016-12-09_16-45-26.rpt315 KBDownload

Jawsh added a subscriber: Jawsh.Dec 10 2016, 11:35 AM

One of the arma3.rpt files says:

Exception code: C0000005 ACCESS_VIOLATION at 021602FB

@TheGentGaming, try these possible solutions.

Could you upload the whole original ArmaReport_Log_*.zip file? When uploading crash files it is very important that the developers get all three of the crash files (arma3.rpt, arma3.bidmp, and arma3.mdmp). You can upload to a free file sharing service such as Dropbox if you have trouble uploading it to the feedback tracker.

TheGentGaming added a comment.Dec 11 2016, 2:29 PM

Logs uploaded as per suggestion.

https://www.dropbox.com/s/grc6mnd7y49q91n/Crash%20Logs.zip?dl=0

As for troubleshooting, the Access Violation appears to me to be caused by the "DXGI Error..." based on the fact I get the DXGI error first and then the Access violation behind it.

However:

I have tried multiple servers.
GPU is up-to-date and recently so (a couple of days ago)
Has happened for the past 3 GPU updates I've done.
Temps are in normal range (only happens in ARMA too, DayZ SA is fine).
Integrity verified.
I'm on Windows 8.1, so can't just reinstall DX - it's in-built in an update.
I have uninstalled and reinstalled 2013 C++ Distributable...it has now caused the crashes to seemingly happen more often - a few times when I load the game without mods, now.
The Windows File Check showed no errors.

In short, no solution on that wiki has helped me :(

Regards,

Andrew

Jawsh added a comment.Dec 11 2016, 2:43 PM
== "V:\Program Files (x86)\Steam\steamapps\common\Arma 3\arma3.exe" -nosplash -world=empty -nopause -d3dNoLock -mod=

I am curious as to why the -d3dNoLock parameter is used. Perhaps disabling it and seeing if the crashes persist would be worth a try.

TheGentGaming added a comment.Dec 12 2016, 3:02 PM
In T122023#1546275, @Jawsh wrote:
== "V:\Program Files (x86)\Steam\steamapps\common\Arma 3\arma3.exe" -nosplash -world=empty -nopause -d3dNoLock -mod=

I am curious as to why the -d3dNoLock parameter is used. Perhaps disabling it and seeing if the crashes persist would be worth a try.

D'ya know, that appears to be it. Haven't tested fully, but I've played for a fair while and not had a crash - it appears to have been the issue!

Thank you so much, Jawsh - are you a BI guy or just a helpful fan?

Regards,

The Gent

Jawsh added a comment.Dec 12 2016, 3:18 PM

More of a helpful fan and I'm glad that the issue (appears) to be fixed for you.

Alwin claimed this task.Dec 21 2016, 11:15 AM
Alwin closed this task as Resolved.
© Bohemia Interactive a.s. Bohemia Interactive® is a registered trademark of Bohemia Interactive a.s. All rights reserved. · Privacy Policy · Terms and Conditions