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Launcher missing presets at random
Closed, ResolvedPublic

Description

After the release of Apex, I noticed that some presets for mods in my launcher randomly disappear, but not in any order or pattern. It's entirely random.
For example, before creating this report, I had 4 presets availiable. I then added two "test" presets, one with all mods enabled and one with only one (JSRS3 Dragonfyre Eden) enabled. After adding this, closing and relaunching the launcher, now it had completely changed. the two test presets did not appear under mods, and neither did my 4 previous presets. Now it was 2 previously missing presets, so it appears to be completely random in removing presets.
I checked the Appdata/Local/Arma 3 launcher/presets folder, and all the preset files are there,correct names at all, but the majority do not appear in the launcher.

Details

Severity
Minor
Resolution
Fixed
Reproducibility
Random
Operating System
Windows 10 x64
Operating System Version
Windows 10 Home version 1511
Category
Launcher
Steps To Reproduce

1:Open ArmA III Launcher
2:Add a few mods (3-5)
3:Save the mods in a preset
4:Repeat to create a few more presets (4-6)
5:Close the Launcher
6:Open the launcher again
7:Check the presets tab to see some missing.
BONUS: add another preset or two then close and relaunch again to see the presets randomly change.

Additional Information

Cannot add launcher logs?
"Upload failure
Arma3launcher_log_20160825T172237_aidanX000.zip
Exception: No configured Storage engine can store this file. See "Configuring File Storage" in the documentation for information on configuring storage engines."
This is annoying. I'm pretty sure that giving my launcher files is necessary in this situation.
If a dev or someone could tell a fix for this i can send the .zip folder.

Event Timeline

BISWizard added a subscriber: BISWizard.

Hello,
thank you for reporting the issue. I believe that we've already fixed the issue, and the fix is available on our Development branch: https://forums.bistudio.com/topic/140837-development-branch-changelog/page-42#entry3075108

Could you please upload the logs to some file-sharing service and post the link here? I'd like to check whether it is the same issue or another one.

BISWizard changed the task status from New to Assigned.Aug 25 2016, 9:09 PM

Hello,
thank you for reporting the issue. I believe that we've already fixed the issue, and the fix is available on our Development branch: https://forums.bistudio.com/topic/140837-development-branch-changelog/page-42#entry3075108

Could you please upload the logs to some file-sharing service and post the link here? I'd like to check whether it is the same issue or another one.

Here is a mediafire link for the zip file
http://www.mediafire.com/download/51vxkl9a9m4ybqq/Arma3Launcher_Log_20160825T172237_aidanX000.zip
Hopefully that works.

I will try the dev branch now, and tell you what happens.
Thanks for responding!

Ok, I have used the devbuild to see if all my presets are there, but there is no difference in what appears, it's the same presets I had before.
Must be a problem unique to me?I don't know.

Hello,
the logs shows that some of the preset files are corrupted and can't be processed. Could you please upload them too, I'd like to see how they are corrupted and whether it can be repaired or not.

Hello,
the logs shows that some of the preset files are corrupted and can't be processed. Could you please upload them too, I'd like to see how they are corrupted and whether it can be repaired or not.

https://www.mediafire.com/?f9gqxp5bdf1v5t7

Here is another mediafire link to a .zip file of all current presets in my /local/arma 3 launcher/ presets folder.
Hope it helps.

UPDATE:
It appears that using the devbuild actually shows LESS presets than the non dev build.

Hello,
please delete the file "MEGA SANDBOX.preset2" from your preset folder - the file is corrupted - and that should fix your issue.

Hello,
please delete the file "MEGA SANDBOX.preset2" from your preset folder - the file is corrupted - and that should fix your issue.

Thank you! This worked great! I can see all my presets, including ones made after the bug started.

I think the cause may be that the corrupted file "MEGA SANDBOX.preset2", was quite an old, and large file, which included almost all my mods, bar some corrupted/broken/incompatible mods.

In future, I now know how to prevent this bug from happening again.

Thanks again!

Thank you for letting me know that it worked. I've put a fix for this case to Launcher, so hopefully it won't happen again.

Enjoy the game!

BISWizard closed this task as Resolved.Sep 1 2016, 8:28 PM
BISWizard changed Resolution from Open to Fixed.