Being connected via internet to an MP server, playing Tanoa map, entered a building and let the game as it was while attending a phone call. When back after some minutes, the game had ended, an error dialog showing the System.Runtime.InteropServices.COMException (0x88980406): UCEERR_RENDERTHREADFAILURE error, and two logs from program launcher in the desktop (attached as Additional Information).
Description
Details
- Severity
- Crash
- Resolution
- Open
- Reproducibility
- Unable To Reproduce
- Operating System
- Windows 10 x64
- Operating System Version
- 10.0.10586.0
- Category
- Launcher
Event Timeline
Got another similar crash, always in Tanoa, but different situation. This time was running cross-country at night, on plain, when hapened.
Hello Alvaro,
the log shows that your system have some problem rendering Launcher's window. Does your game also crashed at the same time?
Please try to update your graphic card drivers or run Launcher in the safe mode and disable hardware acceleration of Launcher's UI so it won't be rendered by your graphic card: https://arma3.com/launcher/troubleshooting
It was the game that crashed and stayed inactive (totally black screen not responding to mouse or keyboard); only could ended it from Task Manager. But Launcher stayed in the backgroud showing its main screen, and appearing quen arma3.exe was terminated. It may be (is just a suspicion) Launcher wanted to show a dialog but arma3 program was in control of screen.
BTW, graphics card drivers were updated a couple of weeks ago: Card: nVidia GeForce GT 740, 1024 Mb GDDR5, D3D API v12
Drivers: v368.69
Hello,
thank you for the feedback.
Could you please provide us with Arma 3 crashdumps?
To get the crashdump files, please go to the Launcher > Options> Prepare Arma3 troubleshooting report, then save the ZIP file with the report somewhere where you can access it and upload it here.
Or you can look for the crashdumps manually. Crashdump (set of mdmp + rpt + bidmp with same timestamp) files should be located in this directory:
C:\Users\<username>\AppData\Local\Arma 3
Once you have the files in a ZIP, please drag&drop them into the comment box, or (if you encounter any issue with uploading it here) upload them to some free file sharing service (for example Dropbox) and post the link to the files into the comments.
Thank you
Ok, here's the report.
https://1drv.ms/u/s!As3s1YMX3WX-rmN8fyl9jGI927HI
BTW, just before generation of the report, Launcher updated to
Launcher version: 1.5.137506
Game version: 1.62.137494
Branch: main / beta branch not specified