I switched servers and it counted down from 60 seconds. Then it said please wait. Then in RED at the bottom it stated my character had been reset and an email was sent to the admin. I have now tried to jump in to multiple servers and nothing was saved. It said that I should contact you for help. I had spent hundreds of hours building my character up with rare guns and ammo. How did this happen? Can you resolve it?
http://steamcommunity.com/profiles/76561198209251961/
Description
Description
Details
Details
- Legacy ID
- 991965854
- Severity
- None
- Resolution
- No Bug
- Reproducibility
- Always
- Category
- General
Event Timeline
Comment Actions
Hello Andrew1979 and thank you for the report.
This is a known issue to us and has been caused by you connecting to a server which was still booting up. During the time the server is still not properly connected to the player database, therefore the server could not find your character and created a new one in its place. It is unfortunate to hear this has happened to you, but sadly we do not reimburse the lost gear to the players. This will be eventually fixed in later stages of developement, you can prevent this by not connecting to a server that has been recently restarted for a couple of minutes.
Regards,
Geez