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Game crashes randomly without error
Assigned, WishlistPublic

Description

Well, i reported this issue some time ago but thought it was fixed because playing on experimental solved it for me back then. Sadly, i now experience the problem again. After some time, usually about an hour, the game just crashes, sends me back to the desktop and doesn't show any kind of error.
I can still play on experimental servers but i have another problem here. I can hardly play longer than ten minutes on one server without losing connection. {F32153} {F32154}

Details

Legacy ID
3103507327
Severity
None
Resolution
Open
Reproducibility
Random
Category
Game Crash
Steps To Reproduce

play some time

Event Timeline

Blonder edited Steps To Reproduce. (Show Details)Jul 7 2015, 8:44 PM
Blonder set Category to Game Crash.
Blonder set Reproducibility to Random.
Blonder set Severity to None.
Blonder set Resolution to Open.
Blonder set Legacy ID to 3103507327.May 8 2016, 11:11 PM

Hi Blonder,

The Experimental branch servers do have a lot of issues so it is not uncommon to also get disconnected from these.

In regards to DayZ crashing; could you please provide a dxdiag report and crash dumps please?

Getting your DxDiag file:

  1. Open the Start menu
  2. Write "dxdiag"
  3. Press enter
  4. A window will open
  5. Click "Save all information"
  6. You will get a text file - that's what we need

Getting your crash dumps:

  1. Launch Steam.
  2. Right click on DayZ.
  3. Go to "Properties".
  4. Go to "Set Launch Options".
  5. Type in "-dologs" (without quotation marks).
  6. Click ok and launch DayZ.
  7. Reproduce the crash.
  8. Go to this file location: "C:\Users\<Name>\AppData\Local"
  9. There you should see a DayZ folder.
  10. Create a .zip or .rar file of that folder.

Then take the .zip/.rar and the DxDiag file and upload them to your ticket. The upload limit is 5000KB, which should be enough. In case it is not, please upload the files to a file sharing website and post a link to the files in the comments.

Thanks,
JStewart

ok, uploaded the two files.

Thanks for sending in your files, we'll send the logs off for investigation.

In the meantime, please try updating all your hardware drivers. Some of them seem a bit dated (graphics card drivers are from 2013).

well, the automated search by amd couldnt find any drivers for my pc and the ccc installed, is the newest available.

Geez added a comment.Jul 17 2015, 10:53 AM

Hello Blonder.
Since the game crashes without any error message, there is no valid information in the crash dumps. I suggest you can try veryfying the game cachce in Steam, also are you running the game with any startup parameters?
Regards,
Geez

I verified the game cache and i'm not using any startup parameters except for -dologs. If that's what you mean.

Ok, no idea if this has anything to do with my other problem but i just post it here.
After a very short time in game, no matter if connected to a server or just in the menu, the game crashes and shows this error.

Dayz: Dayz.exe - Fehler in Anwendung

Die Ausnahme "unknown software exception" (0xc0000005) ist in der Anwendung an der Stelle 0x00e7d9a7 aufgetreten. Klicken Sie auf "OK", um das Programm zu beenden.

Well, sorry for the german text but i guess the important parts are digits anyway.

Geez added a comment.Aug 26 2015, 10:25 AM

Hello Blonder.
You can try sending us the files from C:\Users\*username*\AppData\Local\DayZ once the error appears and we can analyse the files to see what is causing the errors.
Regards,
Geez

ok, uploaded the files.