there is a category for "stuck player" instead of choosing "character". when you use it, it will automatically assign your ticket to someone to get fixed so your issue gets fixed faster.

Hi Dylan,
please provide your Steam UID and specify whether this happened on a Hardcore or Regular server and we will teleport your character elsewhere.
Regards,
Andy

Hello again,

Closing ticket due to inactivity. However, in case the problem persists, please feel free to submit a new ticket.

Regards,
JStewart