- //**Creating a ticket**//
- Click on the PLUS (+) symbol in the upper right corner of the FT screen (next to your profile picture)
- Select New Project Argo Bug Report
- Fill in all the important information (proper descritpion, game version, attach files - crashdumps, pictures of visual issues, videos of sound issues) and any other info you find relevant.
** - Attach RPT and DxDiag files (//[[
https://feedback.bistudio.com/w/ft_argo_howto/gamecrash/ | Tutorials on how to do that can be found here]])//**
- The more information we get the faster we are able to find and fix the issue
- After you have filled in all the important information hit Create New Task below the ticket form
- //**Version/Revision number**//
- In-game > Main Menu/ Pause Menu -> lower right corner of the screen
- Executable file -> right-click - Properties - Details tab
- RPT file
- Windows: C:\Users\<Name>\AppData\Local\Argo\
- //** Provide as much info as possible**//
- Title -> Short description of the issue, you can include some basic info like error code
- Description -> Information about when and how crash happens - is it after certain amount of time, is it random or after performing certain action
- Reproducibility -> use this to warn us that it might not be easy to come across this issue, you can type the repro rate [e.g. x%, (y/z)] to make sure the value is precise
- Steps to reproduce -> if you are able to reproduce the crash by performing certain action/s please tell us how
- Additional Information -> Anything that comes in mind and seems relevant,
- If you know how to reproduce a crash, please include this information
- Files - like crashdumps, DxDiag, pictures, etc., upload them to Additional Info if possible
- Drag and Drop the zip file into the Additional Information text box
- Click on the Upload button (little cloud with an up-arrow) and select the prepared crashdump zip in the Additional Information text box