1. Server crashed
2. Collect crashdumps, diag log (if available) and put them into archive
3. Name the archive with your nickname (mine would be "Iceman.rar")
4. Attach the archive here (or provide link on file sharing device)
5. Write a note bellow the ticket, describing the situation (i.e. "Server crashed after four hours of uptime with app. 45 people on it.)
6. When possible, provide repro steps of the crash