Hello,

Sorry to hear about your trouble. In case you still need help getting unstuck, just add a note with your Steam ID url, and I'll help you sort this out. Example: "http://steamcommunity.com/id/xxxxxxxxxx/"

Also, please let me know if your character is on a Regular/Hardcore server.

If you prefer to send your Steam ID url in a private message, you can click the "Make Private" button to the left of your message after you click the button labeled "Add Note".

Thanks,

JStewart

Hello again,

Closing issue due to inactivity. However, in case the problem persists, please feel free to open up a new issue in the Feedback Tracker.

Regards,

JStewart