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Items disappear from violet backpack in hardcore mode
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Description

Have had 2 occasions thus far of items disappearing from violet backpack;

  1. Logged out normally with near full violet backpack; items included books taking up the top two rows, various other items below. On login, only the top row and one book in the bottom row remained.
  1. While running, same books in top rows, game crashed to desktop. On login only the top row and one book in the bottom row remained; again all other items disappeared.

This was while playing hardcore mode (server 0-2) on experimental server.

Details

Legacy ID
768466750
Severity
None
Resolution
Open
Reproducibility
Sometimes
Category
Inventory
Steps To Reproduce

One time normal logout; second time following crash. Have moved items in inventory and will see if reproduced.

Event Timeline

Wraithborn set Category to Inventory.
Wraithborn set Reproducibility to Sometimes.
Wraithborn set Severity to None.
Wraithborn set Resolution to Open.
Wraithborn set Legacy ID to 768466750.May 8 2016, 5:18 PM

This is not a bug related to your bag, but to do with a certain combination of items in your inventory. It seems like the master server tries to sort your items when you switch between servers and sometimes it is unable to make everything fit: If you have a small number of spaces left, sometimes the reorganisation will fail to make the right shape available, and when it finishes it's sort task it is unable to make objects that require multiple slots in specific horizontal or vertical combinations fit, and so it discards them.

The fix is that it must apply the logic of storing and restoring to your bags based on the number of slots they use, starting with the largest.