When logging back into the game i attempted to load into a server but the server was unresponsive just displaying please wait.
so i moved to a different server and my character was sat back to a new survivor at the cost of 9 hours game play and my silenced M4!
try jumping into a couple of diferant servers
were do i go for a refund think i will stick to War Z
Your "additional information" clearly shows you did not understand the first window displayed in the game. This is alpha, for everybody who does not understand what this means, please stop reporting bugs.
Back to topic:
I have experienced that bug as well. Relogging to several servers sometimes brings your old character back (in cases where you're character was reset due to loading problems).