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Crash when entering game in sector control multiplayer server
Closed, ResolvedPublic

Description

The game crashes on the load screen that occurs after selecting a side and role and clicking OK. This is happening in the "HostileTakeOver.co- king of the Hill-US #1" server for multiplayer sector control.

Details

Legacy ID
654246852
Severity
None
Resolution
Not A Bug
Reproducibility
Sometimes
Category
Game Crash
Steps To Reproduce

Launch the game.
Go to multiplayer.
Select filter sector control.
Select server
"HostileTakeOver.co- king of the Hill-US #1".
click join and successfully join.
Select side then select role.
Click Ok.
Game crashes when the load bar at the top of screen is about 80% full.

Event Timeline

hatman edited Steps To Reproduce. (Show Details)Feb 4 2016, 8:29 PM
hatman set Category to Game Crash.
hatman set Reproducibility to Sometimes.
hatman set Severity to None.
hatman set Resolution to Not A Bug.
hatman set Legacy ID to 654246852.May 8 2016, 1:39 PM
hatman edited a custom field.
Koala added a subscriber: Koala.May 8 2016, 1:39 PM
Koala added a comment.Feb 5 2016, 3:49 AM

Hello, please attach the latest crashdump files (rtp + mdmp + bidmp) after your last crash to your ticket.

Hello,

we are sorry for the trouble you are having with the game.

This error is very generic. It may be caused by many issues, such as a hardware malfunction, a virus in the computer, but also an error in the game itself. Possible solutions:

-Try joining another server, then rejoin the previous one.
-Update the graphics card drivers to a newer version.
-Rollback the graphics card drivers to an older version.
-Check the temperature of your GPUs and CPUs.
-Verify the integrity of the game cache using Steam.
-Re-install DirectX.
-Uninstall the Visual C++ 2013 Redistributable package (x86 version), restart your computer and install the package again (do not use the Repair function).
-Run a Windows System File Check tool to repair corrupted system files.

Please let us know if any of this helped.

Thank you

hatman added a subscriber: hatman.May 8 2016, 1:39 PM

Thanks for the help and sorry for not responding sooner. I had tried the first five fixes/solutions as I had seen them on another website. I didn't have any luck with them. However, a couple days latter I tired getting on again and since then have not had any issues. I'm not sure if it is fixed or how it could be fixed by my doing nothing. However, the last crash I had was the day I was attempting to fix it and it appeared not work. Since then I havent had any more crashes.

Thanks for the help. The issue seems to have resolved itself. If it crashes again in the same manner I'll try those last three solutions.