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Disconnect button causes game freeze
Assigned, WishlistPublic

Description

When I connect to a multiplayer game and enter the lobby, then press disconnect, the game freezes and I have to Control alt delete and restart the game to do anything. {F27909} {F27910}

Details

Legacy ID
2255658520
Severity
None
Resolution
Open
Reproducibility
Always
Category
Game Freezes
Steps To Reproduce

Connect to multiplayer lobby, press disconnect.

Additional Information

This problem started with the latest arma update from steam.

Event Timeline

relic edited Steps To Reproduce. (Show Details)Jan 28 2016, 7:43 PM
relic edited Additional Information. (Show Details)
relic set Category to Game Freezes.
relic set Reproducibility to Always.
relic set Severity to None.
relic set Resolution to Open.
relic set Legacy ID to 2255658520.May 8 2016, 1:36 PM

Hello,

it looks like the crash dumps were not created (we need rpt + bidmp + mdmp files). It could be that your game actually did not crash or it crashed and was killed off (via task manager) too quickly for crashdumps to create.

Next time it freezes, please try to wait a minute or two so the dumps have time to create. If there are no crashdumps after then, we'll try to find another solution.

Thank you

relic added a subscriber: relic.May 8 2016, 1:36 PM
relic added a comment.Jan 29 2016, 8:02 PM

@razazel Yes I guess no dump file gets created. The game simply freezes, and even after 5 minutes I have to control alt delete and notice no new dump file.

relic added a comment.Jan 31 2016, 9:22 PM

I joined through steam to a server my friend was playing in, and if I hit disconnect to go back to lobby my game didn't lock up.

So apparently joining a game through your friends list doesn't cause this issue, it's cause by using the launcher?

Hello,

could you please verify your game files via Steam?
https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335

After that, please try to run your Arma as an admin.

Thank you

relic added a comment.Feb 11 2016, 6:23 PM

Game verifies successfully, and running as admin doesn't make a difference.

Hello,

could you please try it out again using the launcher with no parameters set?

If the issue is still present please send us your launcher logs also. Steps on how to export logs from ARMA 3 Launcher:

  1. Start ARMA 3 Launcher
  2. Click Options menu
  3. Drop down menu will appear
  4. Select: Prepare Arma Troubleshooting error and save those files
  5. A notification will pop up with the name of the generated file

Please note that it might take some time for files to collect.

Attach the generated files to the ticket. If the files are too big please use some free file sharing service.

Thank you

relic added a comment.Feb 18 2016, 7:00 PM

Generated files attached.