When I connect to a multiplayer game and enter the lobby, then press disconnect, the game freezes and I have to Control alt delete and restart the game to do anything. {F27909} {F27910}
Description
Details
- Legacy ID
- 2255658520
- Severity
- None
- Resolution
- Open
- Reproducibility
- Always
- Category
- Game Freezes
Connect to multiplayer lobby, press disconnect.
This problem started with the latest arma update from steam.
Event Timeline
Hello,
it looks like the crash dumps were not created (we need rpt + bidmp + mdmp files). It could be that your game actually did not crash or it crashed and was killed off (via task manager) too quickly for crashdumps to create.
Next time it freezes, please try to wait a minute or two so the dumps have time to create. If there are no crashdumps after then, we'll try to find another solution.
Thank you
@razazel Yes I guess no dump file gets created. The game simply freezes, and even after 5 minutes I have to control alt delete and notice no new dump file.
I joined through steam to a server my friend was playing in, and if I hit disconnect to go back to lobby my game didn't lock up.
So apparently joining a game through your friends list doesn't cause this issue, it's cause by using the launcher?
Hello,
could you please verify your game files via Steam?
https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335
After that, please try to run your Arma as an admin.
Thank you
Hello,
could you please try it out again using the launcher with no parameters set?
If the issue is still present please send us your launcher logs also. Steps on how to export logs from ARMA 3 Launcher:
- Start ARMA 3 Launcher
- Click Options menu
- Drop down menu will appear
- Select: Prepare Arma Troubleshooting error and save those files
- A notification will pop up with the name of the generated file
Please note that it might take some time for files to collect.
Attach the generated files to the ticket. If the files are too big please use some free file sharing service.
Thank you