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0x00000001 - UNABLE_TO_INIT_DXGI
Assigned, WishlistPublic

Description

I all of a sudden cannot open the game and this code is showing up, not sure how this happened, if someone could help me this would be great. I was playing some Gmod and Heroes and Generals for 30 minutes then went back to Arma to see I couldn't open the game.

Details

Legacy ID
357128167
Severity
None
Resolution
Open
Reproducibility
Have Not Tried
Category
Game Startup

Event Timeline

SamuelM-C set Category to Game Startup.Jan 17 2016, 4:22 AM
SamuelM-C set Reproducibility to Have Not Tried.
SamuelM-C set Severity to None.
SamuelM-C set Resolution to Open.
SamuelM-C set Legacy ID to 357128167.May 8 2016, 1:30 PM

Hello,

we are sorry you are experiencing issues with our game.

Are you running any mods? If so please try to disable them. Should the problem occur again, please export your game log files from the launcher (again, without any mod).

Steps on how to export logs from ARMA 3 Launcher:

  1. Start ARMA 3 Launcher
  2. Click Options menu
  3. Drop down menu will appear
  4. Select: Prepare Arma Troubleshooting error and save those files
  5. A notification will pop up with the name of the generated file

Please note that it might take some time for files to collect.

Attach the generated files to the ticket. If the files are too big please use some free file sharing service.

The issue here is that game is unable to initialize a graphical subsystem. Possible solutions:

-Update the graphics card drivers to a newer version.
-Rollback the graphics card drivers to an older version.
-Check the temperature of your GPUs and CPUs.
-Disable the Steam Overlay.

Thank you