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The game does not star from main menu, error code 0x0000005 - STATUS ACCESS VIOLATION
Closed, ResolvedPublic

Description

The game does not start from main menu. After clicking any: Play, learn, or settings the game crashes and error appears.

Details

Legacy ID
1203289216
Severity
None
Resolution
Fixed
Reproducibility
Always
Category
Game Crash
Additional Information

See please the error log, attached

Event Timeline

DZIDD edited Additional Information. (Show Details)Jan 15 2016, 10:33 PM
DZIDD set Category to Game Crash.
DZIDD set Reproducibility to Always.
DZIDD set Severity to None.
DZIDD set Resolution to Fixed.
DZIDD set Legacy ID to 1203289216.May 8 2016, 1:30 PM
DZIDD edited a custom field.

Hello,

we are sorry for the trouble you are having with the game.

This error is very generic. It may be caused by many issues, such as a hardware malfunction, a virus in the computer, but also an error in the game itself. Possible solutions:

-Update the graphics card drivers to a newer version.
-Rollback the graphics card drivers to an older version.
-Check the temperature of your GPUs and CPUs.
-Verify the integrity of the game cache using Steam.
-Re-install DirectX.
-Uninstall the Visual C++ 2013 Redistributable package (x86 version), restart your computer and install the package again (do not use the Repair function).
-Run a Windows System File Check tool to repair corrupted system files.

Thank you

DZIDD added a subscriber: DZIDD.May 8 2016, 1:30 PM

Thanks, after few updates, dont know really which one, it start working!!!
Thanks a lot

Koala added a subscriber: Koala.May 8 2016, 1:30 PM

According to the author the issue seems to be resolved

Hello,

thank you for letting us know, glad everything is alright now.

Should you encounter any more problems, please create a new ticket.

Thank you