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does not start
Assigned, WishlistPublic

Description

I get an error message on starting {F27733} {F27734} {F27735}

Details

Legacy ID
1974005329
Severity
None
Resolution
Open
Reproducibility
Have Not Tried
Category
Launcher

Event Timeline

musso set Category to Launcher.Jan 5 2016, 11:20 AM
musso set Reproducibility to Have Not Tried.
musso set Severity to None.
musso set Resolution to Open.
musso set Legacy ID to 1974005329.May 8 2016, 1:26 PM

Hello,
your installation of .NET Framework is corrupted and you're missing one or more files. Please re-install the .NET Framework 4.5.2 or newer: https://www.microsoft.com/en-us/download/details.aspx?id=49981

musso added a subscriber: musso.May 8 2016, 1:26 PM
musso added a comment.Jan 8 2016, 11:16 PM

Hello BIS Wizard
many thanks for your reply
I've installed the last available .NET Framework (4.6.1)
but I get again an error message and the application is not starting
the new log file is in the attachment

have a good day
Roberto

Hello musso,
this error is caused by corrupted machine-wide configuration files for .NET Framework, which installer probably didn't bother to modify :/

The .NET Framework installation contains a backup copy of that file, so it's possible to replace it manually. If you can start the command line as administrator, then run this command and it should be fixed (providing the backup copy is not corrupted):
xcopy /Y "%windir%\Microsoft.NET\Framework\v4.0.30319\Config\machine.config.default" "%windir%\Microsoft.NET\Framework\v4.0.30319\Config\machine.config"

musso added a comment.Jan 9 2016, 10:55 PM

Thank you BIS Wizard

I've done what you suggested me
now I get a different error message
the log file is in the attachment

thank you
best regards