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Arma 3 crashes after directx 11.2 was installed (along with windows 8.1 and 10).
Assigned, WishlistPublic

Description

Well , Arma 3 used to work fine in my computer when it was windows 8 after some updates to windows 8.1 directx 11.2 was installed , this is when arma 3 became unplayable , every time i tried to play (single and multiplayer) he crashed with the following message (d3d error - dxgi_error_device_removed), i was able later to install windows 10 wich it should fix this problem with the directx 12 update , however my video driver Intel HD 4000 is incompatible with directx 12.I them tried several attempts to fix this problem the way i could . I tried updating my video card , installing directx missing tools and even doing a rollback on my computer to when he was windows 8 wich fixed the problem , however i was forced to eventually update to windows 8.1 wich brought me back to my original problem.

Details

Legacy ID
2944212807
Severity
None
Resolution
Open
Reproducibility
Always
Category
Game Crash

Event Timeline

Bohemia set Category to Game Crash.Dec 21 2015, 6:10 PM
Bohemia set Reproducibility to Always.
Bohemia set Severity to None.
Bohemia set Resolution to Open.
Bohemia set Legacy ID to 2944212807.May 8 2016, 1:21 PM

Hello, we are sorry you are experiencing issues with our game.
Could you please export your game log files from the launcher?

Steps on how to export logs from ARMA 3 Launcher:

  1. Start ARMA 3 Launcher
  2. Click the Hamburger menu tab in the launcher (Top right corner. Next to Options (Cog wheel icon) and Minimize Button)
  3. Drop down menu will appear
  4. Select: Prepare Arma Troubleshooting error and save those files
  5. A notification will pop up with the name of the generated file

Please note that the files might take a while to collect.

Attach the generated files to the ticket. If the files are too big please use some free file sharing service.