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I don't get 10 days of rewards that others get
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Description

My account on xbox is P1 Advantage

I have an issue where I log in and never see the 10 days of rewards that others get. I log in to my sons account and it works for him so it isn't my xbox that is the issue. I have tried reinstalling the game. I have used a different xbox and it didn't fix it. I have deleted save files. I have used different networks. The support email people were not able to help me either.

I have linked a video here but the only thing I see that may be helpful is that after I dismiss the initial pop up screen the OSD kind of blinks at the same moment that the 10 days of rewards would pop up.

I think there is an issue with my account specifically

https://www.dropbox.com/scl/fi/rd277amy5asopdyq8whou/9d76e6b2-a9f1-48c0-a67d-987c91395a36.mp4?rlkey=rrf86wt8heguqg8b8sl4dn2g7&st=ekm4cogo&dl=0

Details

Severity
None
Resolution
Open
Reproducibility
Always
Operating System
Windows 7
Category
General
Steps To Reproduce

Just log in to my account

Event Timeline

I forgot to mention that I definitely never got the rewards as I noticed the issue when my gold coins was under 100 but the rewards it gives out is more than 150. So I never got through the rewards at any point.