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Maniphest T180047

BET: Blender Enfusion Tools do not connect to Enfusion Workbench. "Communication error with Workbench app" returned in Blender
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Description

Blender Enfusion Tools do not connect to Enfusion Workbench. When trying to use the "Colliders Setup" feature the error "Communication error with Workbench app" is constantly returned.

I am now running Blender 3.6 and have Enfusion Workbench version 1.1.0.34 (with "Enable Net API" box ticked) on Windows 10.

I have tried:

  • uninstalling and reinstalling the Blender Enfusion Tools
  • uninstalling and reinstalling Blender
  • uninstalling and reinstalling Enfusion Workbench
  • ensuring that both Blender and Enfusion Workbench are listed under allowable apps in Windows Defender Firewall
  • turning the Windows Defender Firewall off

This is really frustrating and completely stopping me from progressing my modding project. I have no idea where to look to get this issue resolved. There is no information I can find online to get it fixed.

Appreciate your help. Thanks

Details

Severity
Major
Resolution
Open
Reproducibility
Always
Operating System
Windows 10
Category
General
Steps To Reproduce
  1. Open Enfusion Workbench
  2. Open Blender
  3. Open Blender model and click collider mesh
  4. Open Blender Enfusion Tools
  5. Click on Colliders Setup

"Communication error with Workbench app" error is returned

Additional Information

The Blender Enfusion Tools were working fine for me for over a year up to at least Nov / Dec 2023, however, since using Blender again after January 2024, this error always pops up. There have been no changes made by me to my computer environment in this time.

Event Timeline

Geez changed the task status from New to Assigned.Mar 20 2024, 10:58 AM
StimpsonJCat added a subscriber: Geez.Mar 22 2024, 10:40 PM

@Geez, this problem has been resolved with the help of Reyhard. The cause of the problem was that Dell Support Assist service was using the same port (5700) as Workbench, which prevented communication with Blender. This seemed related to a Dell update sometime in Jan 2024. Stopping the service "Dell Support Assist" resolved the issue.

Geez closed this task as Resolved.Mar 25 2024, 11:32 AM
Geez claimed this task.
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