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New error code, impossible to access any server for weeks
Reviewed, UrgentPublic

Description

Good day guys. For several weeks now I’ve been trying to access the game and several error codes appear. I’ve tried everything from restarting the console to clearing the cache to restoring the licenses to deleting the game to contacting every sort of support and following their instructions. Nothing seems to work. The error codes are

“0x00020019 client has not acquired device ID” to server unreachable to PS4 access token.

I’m on a PS5 and the only thing that has changed in the past weeks is that I’m in a different city until the first week of January so I want to know what can I do at this point. Thanks a lot

Details

Severity
Block
Resolution
Open
Reproducibility
Unable To Reproduce
Operating System
Windows 7
Category
Error Message

Event Timeline

Geez changed the task status from New to Reviewed.Jan 2 2024, 1:27 PM
Geez added a subscriber: Geez.

Hello jjguerre1608.
Could this be an issue with the network you are currently at?

Hi geez, how can I be sure about it? The first few weeks I could enter 1/10 times but now I can’t enter any time I try. And the error code that appears when I do isn’t in any forum or anything related. Is there any specific reason for this error code? Thanks a lot and sorry for bothering

Geez added a comment.Jan 2 2024, 1:42 PM

Would it be possible to connect to another network so we could rule a network issue?