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Character locked in database..
Reviewed, ImmediatePublic

Description

I'm locked out of the game no longer able to play because my character is locked in database.

Details

Severity
Major
Resolution
Open
Reproducibility
Always
Operating System
Windows 10
Operating System Version
Xbox One X
Category
Gameplay
Steps To Reproduce

Join a server and then you'll be unable to play.

Additional Information

My gamer tag is DankOminous, please fix this. I gave 40$ to the cause to get poo'd on. I still love this game, always have, but please quit locking characters in the database due to server errors.

Event Timeline

DankOminous triaged this task as Immediate priority.

It happened in US 3664194

It happens from switching servers too often or when you get the dc code in red before it disconnects. Basically your guy isnt logging off or something so it wont let you log back on. I just switch gamertags play on the ladys name for a few then go back to mine and its fine.

It's crazy, that was literally the 2nd server I jumped in today. The 1st one I got lagged out of. Just now my buddy got locked out while he was in game. This update was no good apparently. I haven't had this issue until today after I updated my game.

Geez changed the task status from New to Need More Info.Sep 12 2018, 1:04 PM
Geez added a subscriber: Geez.

Hello DankOminous.
Are you experiencing this issue still? The characters should get automatically unlocked within an hour and we also periodically unlock the characters manually. In case your character lock persists for more than one hour, please try to connect to any server and then send us the server name, time and date of the connection and the full message you receive upon being kicked from the server.
Regards,
Geez

I'm able to play now, but this issue is far from resolved. The message that was displayed was "Kicked from game, connection timed out." Which leads to character locked in database, and this can happen from the game crashing, freezing, or switching servers from what I know.

Geez changed the task status from Need More Info to Reviewed.Sep 13 2018, 10:42 AM

Thank you for the update DankOminous.
We are aware that this issue can occur and it is being worked on internally.
Regards,
Geez