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Character locked in database
Closed, ResolvedPublic

Description

NL: 3663864
GT: i Wickedsh0t
CEST: 11:08

Warning, You were kicked off the game.(Character locked in database)

Details

Severity
None
Resolution
Open
Reproducibility
N/A
Operating System
Windows 7
Operating System Version
Xbox one
Category
General

Event Timeline

Geez changed the task status from New to Assigned.Sep 10 2018, 11:50 AM
Geez changed the task status from Assigned to Need More Info.Sep 10 2018, 4:00 PM
Geez added a subscriber: Geez.

Hello Wickedshot.
We have checked your character in the database but it does not appear to be locked at the moment.
Are you still experiencing the issue?
Regards,
Geez

hello geez
I still have the same problem on the server:
NL: 3664704
CEST: 16:29

Geez added a comment.Sep 10 2018, 4:48 PM

Hello Wickedshot.
We have unlocked the character now, are you able to log back into the game or does the issue still persist? And if the issue still persists, do you get an error message upon being kicked stating "DB ERROR", rather than "Character Locked In Database"?
Regards,
Geez

good, and tried to log in to the same server, and now I get the error "DB ERROR"

Geez added a comment.Sep 10 2018, 4:56 PM

Thank you for the update.
The DB ERROR issue occurs due to a glitched character, which was very likely preventing you from getting into the server even though you were not locked any more. We have removed the faulty character from the database and you should be able to log back into the game. Also we are investigating as to why does this issue occur. In case you are still having trouble logging into the game, please let us know under this ticket.
Regards,
Geez

Geez closed this task as Resolved.Sep 10 2018, 4:56 PM
Geez claimed this task.

two weeks with the same character, and I deleted it? really?

Geez added a comment.EditedSep 10 2018, 5:22 PM

Hello Wickedshot.
Unfortunately there is no other way to resolve the DB ERROR at the moment, therefore we had to delete the character so you are able to play the game. (In case you ment that you have removed Save Data and it has not resolved your issue, the Save data do not affect your character, only the in game settings)
Regards,
Geez

character blocked in database

NL: 3663981
CEST: 20:49
GT: i Wickedsh0T