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game hard crash during gameplay
Reviewed, NormalPublic


nothing in specific crashes the game. its a radom thing that happens. but it is a hard crash that instantly kicks me out. it happens on every gameplay and every map. dsnt matter what im doing. it happens randomly. i can play for 5min and crash or 1hr and crash. usually not longer then a hour goes by without me crashing though.


Operating System
Windows 10 x64
Steps To Reproduce

all i have to do is play the game and it will crash within a hr.

Additional Information

im attaching some files that i got from a crash. i can continue to send files if needed.

Event Timeline

adam047 created this task.Jan 28 2017, 3:17 AM

i have uninstalled my graphics driver and clean installed. ive uninstalled java and reinstalled. i have verifyed integrity of game files idk how many times. (10+). i have checked for updates on everything.

Alwin claimed this task.Jan 31 2017, 10:40 AM
Alwin changed the task status from New to Reviewed.


are you playing SP or MP?

Try to change memory allocator from Windows to any other in Launcher parameters. Disable this


Next, try the below possible solutions one-by-one:

Try restarting your computer and then verifying the integrity of the game cache for Arma 3.

  1. Restart your computer and launch Steam
  2. From the Library section, right-click on the game and select Properties from the menu.
  3. Select the Local files tab and click the Verify integrity of game cache... button.
  4. Steam will verify the game's files - this process may take several minutes.

Try all of the possible solutions listed on the Arma 3 Unusual process exit article on the Bohemia Interactive Community Wiki.

Try switching to and playing on the profiling game branch. After downloading new data verify the integrity of the game cache.

• profiling branch (special performance + profiling build - requires access code: CautionSpecialProfilingAndTestingBranchArma3), alternative download of needed binary possible from Dwarden's dropbox

Next, you could try to use this solution, called delete your game profile.

  1. Go to C:\Users\*username*\Documents\Arma 3
  2. Copy all files
  3. Delete yourprofilename.vars
  4. Return back your profile settings
  5. Launch the game

So, there is some next solutions.

try to decrease your graphic quality (if you're using ultra set high or medium). It´s possible that your have no more space on your GPU.
reinstall your GPU drivers

Alwin changed the task status from Reviewed to Acknowledged.Jan 31 2017, 10:44 AM
adam047 added a comment.EditedFeb 7 2017, 8:02 PM

i have tried all of the above things and nothing works... if i click on the arma launcher it crashes with the "value not within expected range crash". if i try to bypass the launcher and load the game it will instantly crash my entire computer. also just to make sure nothing was wrong with my computer i took it too microcenter and had them run diag on my entire computer. ALL of my drivers are up to date and everything is running perfectly. if you need any system specs or anything i can post them in here.. but i have tried everything you posted and nothing worked. attached to this comment is the crash file that arma puts on my desktop everytime it crashes.

ive also attached my dxdiag so you know what kind of system im running and my system info.

Alwin added a comment.Feb 8 2017, 9:52 AM

Thank you for report. I recommend you to scan your PC due to harmful programs. Some player has some kinds of trojans which caused crashes and so on. We have to be sure that all solutions was applied.

adam047 added a comment.EditedFeb 8 2017, 7:59 PM

alright. do you guys have any kind of scanning program you would like me to use or will anything work? i have Eset smart security installed on my computer.

ok i did multiple scans with eset security and if didnt find anything.

Ok So I did some troubleshooting of my own. I documented everything in a log, and will attached all generated crash reports.

Alwin added a comment.Feb 9 2017, 12:02 PM

can you try to find mdmp files? we have recieved just rpt and bidmps. Tra to make a new troubleshooting report, please.

Anyway, thanks about your own troubleshootings, we´ll check them.

i found two MDMP files.

i appreciate your help! thank you

you guys are still working on this right? i still cant play arma 3..

Alwin closed this task as Resolved.Feb 15 2017, 9:08 AM

Really? I'm glad to hear it. I´ll close it this ticket now, okay?

Write me again in case on any other issues.

NOOO!!!!!! i said i still CANT play arma 3... lol. i was asking if you where still working on it because its been a couple days since i got a message from you. PLEASE let me know if you need any other information.

please open this ticket back up. the game is NOT fixed.

Alwin reopened this task as Reviewed.Feb 16 2017, 10:14 AM

Hi, I´m sorry. I´ll reopen it. I didn´t noticed CANT (it was without apostrophe). Sorry.

Once again, have you tried change your memory allocator and removed -cpuCount=3?

the launcher wont stay open long enough for me to change it that way but i found the files to change the settings. not sure if thats important or not. but all the settings are on the default.

got a new crash file today. hopefully this is helpful.

can we add more people to this group? not saying that your not able to fix this issue. i just feel like a group effort might speed the process up?

Faulting application name: arma3launcher.exe, version:, time stamp: 0x58478048
Faulting module name: KERNELBASE.dll, version: 10.0.14393.479, time stamp: 0x58256d37
Exception code: 0xe0434352
Fault offset: 0x000da832
Faulting process id: 0x23bc
Faulting application start time: 0x01d2891999c7fbe2

i pulled this info from my eventviewer.


The issue has occured in case of your registry libraries (kernelbase.dll) or low video memory space.

KernelBase.dll is external DLL which allow multiple software programs to share the same function. For example, the Windows is launched on your PC and you decide to play Arma 3. DLL is non active until you launch Arma 3 which will be written to your memory.

Errors KernelBase.dll may be associated with damage or outdated of device drivers. Drivers can be one day operate without a problem and the next day not. The good news is that you can always upgrade the device driver to solve the problem DLL.

You have to update your GPU drivers. KernelBase.dll is often related with some hit to your PC core because jsou GPU is just one of several parta of your hardware which directly works with core. When some fault occur teh Kernelbase.dll is affected and stop working. Sometimes, the culprit is any virus so it´s good to scan whole computer.