regardless whether i launch the game with or without mods, after about one or two seconds while the main menu is idle (music begins to play), the game crashes with an error 'software exception (0xc0000417)' and then pops up 'STATUS_INVALID_CRUNTIME_PARAMETER'
Description
Description
Details
Details
- Severity
- Crash
- Resolution
- Open
- Reproducibility
- Always
- Operating System
- Windows 7 x64
- Operating System Version
- SP1
- Category
- General
Steps To Reproduce
launch game unmodded
wait until main menu loads and then about 1 or 2 seconds into menu operation, application crashes
Additional Information
Launcher version: 1.5.137697
Game version: 1.63.137695
Branch: development
Event Timeline
Comment Actions
Hello,
thank you for the feedback.
Are you running any mods? If so please try to disable them first.
The next thing I would ask you to do is to provide us with the crashdumps.
If you are getting crash with vanilla version (without mods) please try to provide crashdumps created without the mods.
To get the crashdump files, please go to the Launcher > Options> Prepare Arma3 troubleshooting report, then save the ZIP file with the report somewhere where you can access it and upload it here.
Or you can look for the crashdumps manually. Crashdump (set of mdmp + rpt + bidmp with same timestamp) files should be located in this directory:
C:\Users\<username>\AppData\Local\Arma 3
Once you have the files in a ZIP, please drag&drop them into the comment box, or (if you encounter any issue with uploading it here) upload them to some free file sharing service (for example Dropbox) and post the link to the files into the comments.
Thank you
Comment Actions
there were no debug dump files in that folder
this is without any mods, all default options; development version.
1.62 version (stable) works just fine for me, even with mods enabled
development version was working with version 1.63.137676 but ever since July 22nd, version 1.63.137695 on this has not worked.
there were no debug dump files in that folder
this is without any mods, all default options; development version.
1.62 version (stable) works just fine for me, even with mods enabled
development version was working with version 1.63.137676 but ever since July 22nd, version 1.63.137695 on this has not worked.
Comment Actions
Did you try verifying the integrity of the game cache after latest dev branch update? Are you updating through Steam or are you using Arma 3 Tools Data Updater?
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all those troubleshooting tasks were accomplished; even restarting steam/windows, updating windows/steam, and switching back and forth several times between stable and dev versions. the moon and stars aligned on this one when it comes to my system.
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my attempt at a debug dump at: arma3.zip . i updated the game through Steam, not the updater. just updated the video drivers so they are good too. i also tried with/without battleye. with/without memory options set. let me know what email to send the link to if you need access.
Comment Actions
Hello,
thank you for the dump and sorry for the late reply.
Unfortunately Google Drive displays some issues when trying to open the link and after downloading it I am also unable to unpack it as it seems that the archive is damaged. Could you please upload the file again?
Thank you
Comment Actions
Hello
so I was able to download and open the zip but the file inside is unfortunately not an arma 3 crashdump.
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is there a way to force a bidmp or something? the window pops up (from battleye) when it crashes to submit a report but it is just that text file i sent earlier.
Comment Actions
To get the crashdump files, please go to the Launcher > Options> Prepare Arma3 troubleshooting report, then save the ZIP file with the report somewhere where you can access it and upload it here.
Or you can look for the crashdumps manually. Crashdump (set of mdmp + rpt + bidmp with same timestamp) files should be located in this directory:
C:\Users\<username>\AppData\Local\Arma 3
Comment Actions
Hmmm, unfortunately crashdump files show nothing that would help us find out what exactly happened.
Are you experiencing same issue when playing on stable?
Additionally, could you please try to run the dev branch with -phaseLog parameter and then send me the latest rpt file (one created with the phaseLog)?
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Only crashes on dev; stable is good. i put the phaseLog parameter in my arma_params.txt file specified by the launcher.
This comment was removed by debug.
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i thought it worked but then the next time i opened the game it got the exact same error. the attachment above is from the release candidate 164 (Arma3Update164RC) which means if this goes live, my game will be bricked.
i thought it worked but then the next time i opened the game it got the exact same error. the attachment above is from the release candidate 164 (Arma3Update164RC) which means if this goes live, my game will be bricked.
Comment Actions
FOUND IT! in the file BISProfile.json, if the value for "tag" contains special characters (in my case i used open/close parenthesis and forward slashes in my clan tag from UNITs (https://units.arma3.com/unit/secret)) and i caused a crash so i changed the settings on my unit to use an underscore as the only special character and then changed it in the BISProfile.json file and it no longer crashes!