I decided with one of my friends to play Arma one week ago. It has been something like 2 months that my game had this issue: when I click on "Arma 3" in my steam bookshelf, the launcher starts properly, but then, when I click on "play", nothing happens. I don't have any error messages, just nothing loads on the screen. I wasn't worried at first because I wasn't motivated to play it anyway (that's why I waited 2 months...), but now that I want to play ,whatever I try, I cannot solve my problem. I tried to reinstall my game three times, I deleted all the files that has something to do with Arma, I tried to watch solutions on internet, updating my drivers... nothing works.
Sorry if I made English mistakes, I'm French.
Thanks in advance.
Description
Description
Details
Details
- Severity
- Crash
- Resolution
- Open
- Reproducibility
- Always
- Operating System
- Windows 7
- Operating System Version
- familial edition premium service pack 1
- Category
- Game Startup
Steps To Reproduce
Open the launcher,
click on "start"
doesn't launch
Additional Information
Have the game since its release
195 hours on the game
always worked perfectly since then
Event Timeline
Comment Actions
Hello,
thank you for the feedback.
Are you running any mods? If so please try to disable them first.
The next thing I would ask you to do is to provide us with the crashdumps.
If you are getting crash with vanilla version (without mods) please try to provide crashdumps created without the mods.
To get the crashdump files, please go to the Launcher > Options> Prepare Arma3 troubleshooting report, thensave the ZIP file with the report somewhere where you can access it and upload it here.
Or you can look for the crashdumps manually. Crashdump (set of mdmp + rpt + bidmp with same timestamp) files should be located in this directory:
C:\Users\<username>\AppData\Local\Arma 3
Once you have the files in a ZIP, please drag&drop them into the comment box, or (if you encounter any issue with uploading it here) upload them to some free file sharing service (for example Dropbox) and post the link to the files into the comments.
Thank you
Comment Actions
Thanks for the answer,
I don't use any mod, here's the crash report, as you can see by it's name, I didn't tuch it:
Comment Actions
Hello,
it seems that the crashdump files were packed incorrectly or are missing in the report Zip file.
Could you please try to export the files again? Once its done, please try to open the zip file and locate any rpt mdmp or bidmp files (basic.rpt does not count). If you are unable to find any, please see the instructions above and locate the files manually.
Thank you
Comment Actions
It seems pretty empty too, and if I try to do it manually the funny thing is that... I don't have any "Arma 3" file in my C:\Users\<username>\AppData\Local\, only an "Arma 3 launcher" file...
Here's a screenshot:
I didn't tuch any file that has something to do with arma 3 after it's last installation, I don't know why it is missing.
Here's the report I made with the launcher, (once again):
It seems pretty empty too, and if I try to do it manually the funny thing is that... I don't have any "Arma 3" file in my C:\Users\<username>\AppData\Local\, only an "Arma 3 launcher" file...
Here's a screenshot:
I didn't tuch any file that has something to do with arma 3 after it's last installation, I don't know why it is missing.