Page MenuHomeFeedback Tracker

Not able to start game
Assigned, NormalPublic

Description

Arma 3 Launcher Exception Log
=============================

Arma 3 Launcher has encountered an unexpected error described below.
Sorry for the inconvenience.
Please report this on Arma 3 Feedback Tracker (http://feedback.arma3.com). Thanks to you we may fix the issue faster!

----------------------------
System information
----------------------------
Date:                2016-07-02 05:28:28 / 2016-07-02 13:28:28 +08
Current dir:         C:\Program Files (x86)\Steam\steamapps\common\Arma 3
AppData dir:         C:\Users\X\AppData\Local
Command line:        "C:\Program Files (x86)\Steam\steamapps\common\Arma 3\arma3launcher.exe" 
Version:             1.5.136.470
CLR version:         4.0.30319.42000
OS Version:          10.0.10586.0 (Microsoft Windows NT 10.0.10586.0)
OS 64 bit:           True
Process 64 bit:      False
Personal dir:        D:\FileCentre\Document
Culture:             zh-HK
UI Culture:          en-US
Point of log:        Unhandled Exception

----------------------------
Exception
----------------------------
System.NullReferenceException: Object reference not set to an instance of an object.
   at Hardcodet.Wpf.TaskbarNotification.Interop.WindowMessageSink.ProcessWindowMessage(UInt32 msg, IntPtr wParam, IntPtr lParam)
   at Hardcodet.Wpf.TaskbarNotification.Interop.WindowMessageSink.OnWindowMessageReceived(IntPtr hwnd, UInt32 messageId, IntPtr wparam, IntPtr lparam)

----------------------------
Modules and assemblies
----------------------------
- mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089; C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorlib.dll
- arma3launcher, Version=1.5.136.470, Culture=neutral, PublicKeyToken=null; C:\Program Files (x86)\Steam\steamapps\common\Arma 3\arma3launcher.exe
- log4net, Version=1.2.13.0, Culture=neutral, PublicKeyToken=669e0ddf0bb1aa2a; C:\Program Files (x86)\Steam\steamapps\common\Arma 3\Launcher\log4net.dll
- System, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089; C:\Windows\Microsoft.Net\assembly\GAC_MSIL\System\v4.0_4.0.0.0__b77a5c561934e089\System.dll
- System.Configuration, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a; C:\Windows\Microsoft.Net\assembly\GAC_MSIL\System.Configuration\v4.0_4.0.0.0__b03f5f7f11d50a3a\System.Configuration.dll
- System.Core, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089; C:\Windows\Microsoft.Net\assembly\GAC_MSIL\System.Core\v4.0_4.0.0.0__b77a5c561934e089\System.Core.dll
- System.Xml, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089; C:\Windows\Microsoft.Net\assembly\GAC_MSIL\System.Xml\v4.0_4.0.0.0__b77a5c561934e089\System.Xml.dll
- SharedResources, Version=1.5.136.470, Culture=neutral, PublicKeyToken=null; C:\Program Files (x86)\Steam\steamapps\common\Arma 3\Launcher\SharedResources.dll
- PresentationFramework, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35; C:\Windows\Microsoft.Net\assembly\GAC_MSIL\PresentationFramework\v4.0_4.0.0.0__31bf3856ad364e35\PresentationFramework.dll
- WindowsBase, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35; C:\Windows\Microsoft.Net\assembly\GAC_MSIL\WindowsBase\v4.0_4.0.0.0__31bf3856ad364e35\WindowsBase.dll
- PresentationCore, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35; C:\Windows\Microsoft.Net\assembly\GAC_32\PresentationCore\v4.0_4.0.0.0__31bf3856ad364e35\PresentationCore.dll
- System.Xaml, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089; C:\Windows\Microsoft.Net\assembly\GAC_MSIL\System.Xaml\v4.0_4.0.0.0__b77a5c561934e089\System.Xaml.dll
- Utils, Version=1.5.136.470, Culture=neutral, PublicKeyToken=null; C:\Program Files (x86)\Steam\steamapps\common\Arma 3\Launcher\Utils.dll
- UIAutomationTypes, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35; C:\Windows\Microsoft.Net\assembly\GAC_MSIL\UIAutomationTypes\v4.0_4.0.0.0__31bf3856ad364e35\UIAutomationTypes.dll
- UIAutomationProvider, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35; C:\Windows\Microsoft.Net\assembly\GAC_MSIL\UIAutomationProvider\v4.0_4.0.0.0__31bf3856ad364e35\UIAutomationProvider.dll
- arma3launcher.resources, Version=1.5.136.470, Culture=en-US, PublicKeyToken=null; C:\Program Files (x86)\Steam\steamapps\common\Arma 3\Launcher\en-US\arma3launcher.resources.dll
- SharedResources.resources, Version=1.5.136.470, Culture=en-US, PublicKeyToken=null; C:\Program Files (x86)\Steam\steamapps\common\Arma 3\Launcher\en-US\SharedResources.resources.dll
- PresentationFramework.Aero2, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35; C:\Windows\Microsoft.Net\assembly\GAC_MSIL\PresentationFramework.Aero2\v4.0_4.0.0.0__31bf3856ad364e35\PresentationFramework.Aero2.dll
- System.Runtime.Serialization, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089; C:\Windows\Microsoft.Net\assembly\GAC_MSIL\System.Runtime.Serialization\v4.0_4.0.0.0__b77a5c561934e089\System.Runtime.Serialization.dll
- System.Xml.Linq, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089; C:\Windows\Microsoft.Net\assembly\GAC_MSIL\System.Xml.Linq\v4.0_4.0.0.0__b77a5c561934e089\System.Xml.Linq.dll
- SMDiagnostics, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089; C:\Windows\Microsoft.Net\assembly\GAC_MSIL\SMDiagnostics\v4.0_4.0.0.0__b77a5c561934e089\SMDiagnostics.dll
- PresentationFramework-SystemXml, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089; C:\Windows\Microsoft.Net\assembly\GAC_MSIL\PresentationFramework-SystemXml\v4.0_4.0.0.0__b77a5c561934e089\PresentationFramework-SystemXml.dll
- System.ServiceModel, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089; C:\Windows\Microsoft.Net\assembly\GAC_MSIL\System.ServiceModel\v4.0_4.0.0.0__b77a5c561934e089\System.ServiceModel.dll

----------------------------
Assembly resolution
----------------------------

Details

Severity
Crash
Resolution
Not Fixable
Reproducibility
Always
Operating System
Windows 10 x64
Operating System Version
Version 1511
Category
Launcher
Steps To Reproduce

Every time when I start the game

Event Timeline

ARLeotw created this task.Jul 2 2016, 7:41 AM
Koala added a subscriber: Koala.Jul 2 2016, 8:43 AM

Hello,

have you already verified your game cache with Steam and defraggedyour gaming hdd (or optimized your gaming ssd)?

Are your GPU drivers up-to-date?

Are you using any modifications (if yes, deactivate them and try to boot the game again)?

If your game crashes a pop-up window will appear. This pop-up window gives you the opportunity to create a zip-file with crashdump files.

Please attach this zip-file to your ticket.

BISWizard claimed this task.Jul 2 2016, 2:04 PM
BISWizard changed the task status from New to Assigned.
BISWizard changed Category from Game Startup to Launcher.
BISWizard updated the task description. (Show Details)

Thank you for your help. I found that this issue is cause by using Sandboxie. I ran the game outside the Sanboxie and the problem solved. Sorry for inconvenience.

ARLeotw,
thank you for letting us know. I've inspected the code and found a way how to prevent the crash, but I wasn't able to determine how the program get in the such a state that cause the crash. I'll investigate the effects of Sandboxie on Launcher and what we can do to make it running inside of it.

BISWizard changed Resolution from Open to Not Fixable.Jul 7 2016, 10:54 AM