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Unable to log into the servers, unplayable
Closed, ResolvedPublic

Description

Hello! Can you please reset my character, my steam profile is http://steamcommunity.com/profiles/76561198107295289/

My character is a 1st/3rd server. It is a public hive.

Details

Legacy ID
1415830867
Severity
None
Resolution
Fixed
Reproducibility
Always
Steps To Reproduce

Join a server, unable to connect.

Additional Information

As soon as i join a server it says "Your character is unable to be loaded, please reconnect to continue". I have tried 6 different servers all the same problem.

Event Timeline

IVIaximumPower edited Additional Information. (Show Details)
IVIaximumPower set Category to category:playerstuck.
IVIaximumPower set Reproducibility to Always.
IVIaximumPower set Severity to None.
IVIaximumPower set Resolution to Fixed.
IVIaximumPower set Legacy ID to 1415830867.May 8 2016, 9:20 PM

Hi,

Thanks for sending in your information. The cause of you not being able to access game servers with your character is due to the sheer amount of items that you've been carrying around. Logging on with an inventory of 5400+ items can result in servers bogging down.

Your account should be good to go again, but we had to fix it by killing the character. In case you encounter any further problems, please feel free to submit a new ticket on the Feedback Tracker.

Regards,
JStewart