So I have a friend from China who is able to connect to private servers but as of today is unable to connect to public servers. We have played many times together on public before so I'm not sure what happened. Any time he joins a public server he gets the message "Your character was unable to be loaded and has been reset. A system admin has been notified. Please reconnect to continue" and then he gets stuck at "Please wait" forever. He has verified game cache and private servers work just fine... so it has to be something to do with his public hive character..... Any help would be appreciated, thanks.

As stated he is from China so he himself cannot access this page, nor can he speak English very well so I must do this for him. He very much enjoys DayZ and it is the only game he plays so any assistance would be great.