Hello,

Sorry to hear about your trouble. If you send me a link to your Steam profile, I'll have a look at it. Example: "http://steamcommunity.com/id/xxxxxxxxxx/"

If you prefer to send your Steam ID url in a private message, you can click the "Make Private" button to the left of your message after you click the button labeled "Add Note".

Thanks,
JStewart

RESOLVED. I can join now.
I joined a private hive, then a public hive. I am now able to get into public hives with all the gear I had previously

That's good to hear :) I'll close the ticket then, but in case you encounter any further problems, please feel free to open up a new ticket in the Feedback Tracker.

Regards,
JStewart