Hello,

Sorry to hear about your trouble. If you send me a link to your Steam profile, I can check if the problem is related to your account. Example: "http://steamcommunity.com/id/xxxxxxxxxx/"

If you prefer to send your Steam ID url in a private message, you can click the "Make Private" button to the left of your message after you click the button labeled "Add Note".

Thanks,
JStewart

Hello again,

Closing ticket due to inactivity. However, in case the problem persists, please feel free to submit a new ticket.

Regards,
JStewart