Had a post here before. Added a note after the post was open for a month talking about how I'm insanely patient but not even an estimate on when I'll be able to start playing the game. You guys deleted it for some reason. I'm gonna go ahead and open a new one because I'm pretty sure since I gave you guys $30 I'm allowed to be upset after not getting any real answer after a month of not being able to use the product I paid for. Any news or updates/help on this issue would be great. As I said in my previous post, my friend with the exact same pc specs, bought on the same day, living 2.5 hours away can play the game fine with no issue. I can connect fine to any ArmA 2 or 3 servers perfectly fine. If you're going to close my issue again without helping me please think about what you're doing and how that makes your company look.
Description
Details
- Legacy ID
- 1558068503
- Severity
- None
- Resolution
- Unable To Duplicate
- Reproducibility
- Have Not Tried
- Category
- Error Message
Event Timeline
Hello Aymak,
Your previous ticket was closed (not deleted) after the devs had reviewed your data and logs (as noted in the previous ticket). During their investigation, they found no indications that the connection problem was due to the client/servers. For that reason I sent you a copy of a trouble shooting guide created by the devs. The servers are up and running, and you have downloaded the same copy of the game as other users, so you should be able to connect to the servers. If the steps in the guide do not help you solve the connection problems, then there's not much else we can do from our end in terms of further trouble shooting I'm afraid.
Just in case the last note from your previous ticket did not go through, I'll send through the guide here:
If you are having issues with connecting to online modes in DayZ, please refer to the connection troubleshooting guide below:
- Check all the physical devices on your network to ensure they are plugged in and powered on.
- Perform a connection test on each device connected to the network. For reference, here is a list of platform-specific troubleshooting guides:
NAT Types:
- Open
- Moderate
- Strict
Open NATs can connect to any of the three types. --> Probably the least common type
Moderate can only connect to open and moderate. --> Probably the most common type
Strict can ONLY connect to open.
Strict NATs are a difficult problem with peer-to-peer games. Since most people don't have open NATs, the player with a strict NAT won't be able to find many joinable games.
Also, if the player with a strict NAT does manage to join a game, if another player with a moderate NAT joins later, the player with the strict NAT gets kicked out.
Another problem is that sometimes the ISP (Internet Service Provider) is also behind a NAT, which often means even if you have a direct connection to the internet (without a router/firewall), the ISP still acts as a strict NAT.
Port Forwarding:
The following Ports need to be open on your router to connect to the online servers:
TCP 80, UDP 88, UDP 2302, UDP 2314, UDP 2326, 2338
If you need assistance with opening these ports, please refer to the following website for more information (you will need to know your router brand and model, as the website guides are based on specific routers)
http://portforward.com/english/routers/port_forwarding/routerindex.htm
Here are some additional tips that have helped many players improve their connectivity:
- Make sure your router's firmware is upgraded the latest version (very important).
- Unplug your router for 10 minutes and plug it back in. Some older routers degrade in performance over time until it is rebooted, similar to a PC.
- Disable any firewall or other network filtering for the game.
- Enable uPnP (universal plug and play) on your router.
- If you don't care about security, enable DMZ (de-militarized zone) on your router for your PC's address. This turns off all of your router's firewall features for that specific PC.
- Run 'cmd' in administrative mode and use command ipconfig /flushdns
- Contact your ISP and ask them what your DNS setting should be.
Direct Connection:
If you are still having issues connecting to the online servers after trying the above steps, try connecting your broadband modem directly to the console or PC you are playing the game on. This can help determine if the issue is related directly to the router or another source.
I hope that this guide helps you solve the connection issues.
Regards,
JStewart