**`Overview`**
**//Before submitting a feedback / bug report, please make sure to do following://**
- Take a look at known issues
- Check out BI Support FAQ, Arma3 FAQ and BattlEye FAQ
- Search through the Feedback Tracker
- If you cannot find issue you've encounter in any of these, please report it
**`Searching through Feedback Tracker`**
- Quickly search through the Recent Tasks on the main page
//If you experience an issue shortly after update, there is a big chance someone already reported similar issue//
- Select Arma3 and Open
- Go to the Maniphest page for more thorough search
- Hit Edit Query to display search options
- To search for Arma 3 issue, make sure green Arma 3 tag is present
- Try to use Contains Words to find the issue you are experiencing
- You can try and use any other search options
//Remember though, that other users may not always fill in all the info and if your search is too specific, you might end up empty handed//
**`How to report an issue`**
//**Creating a ticket**//
- Click on the PLUS (+) symbol in the upper right corner of the FT screen (next to your profile picture)
- Select New Arma 3 Bug Report
- Fill in all the important information (proper descritpion, game version, attach files - crashdumps, pictures of visual issues, videos of sound issues) and any other info you find relevant.
- The more information we get the faster we are able to find and fix the issue
- After you have filled in all the important information hit Create New Task below the ticket form
//**How to find your precise version/branch**//
- Steam -> if there's Arma 3 [//something//], the //something// is the branch you are using
- Launcher -> Upper left corner, colored ribbon
- Launcher > Options -> Branch
//**Version/Revision number**//
- Launcher > Options -> Game
- In-game > Main Menu/ Pause Menu -> lower right corner of the screen
- Executable file -> right-click - Properties - Details tab
- RPT file
- Windows: C:\Users\<Name>\AppData\Local\Arma 3\
- Linux: /home/<name>/.local/share/bohemiainteractive/arma3/AppDataLocal/Arma 3
- Mac: /Users/<Name>/Library/Application Support/com.vpltd.Arma3/AppDataLocal
How to report game crash
Probably the most important part of this are the crashdump files
Easiest way to get them is through the Launcher
Launcher > Options > Prepare Arma 3 Troubleshooting report
Wait for the application to gather the files, then hit Save Report
Save the ZIP file somewhere where you will be able to find it
Upload the file to your ticket (see below: Creating Ticket)
Here's where to find them
Windows: C:\Users\<Name>\AppData\Local\Arma 3\
Linux: /home/<name>/.local/share/bohemiainteractive/arma3/AppDataLocal/Arma 3
Mac: /Users/<Name>/Library/Application Support/com.vpltd.Arma3/AppDataLocal
Files that you are looking for: RPT, MDMP, BIDMP (best case scenario is that you have multiple of these in sets of three files with the same timestamp)
DxDiag files are also welcome
Windows - insert_link_here
Linux - insert_link_here
Mac - insert_link_here
If you are able to reproduce the crash without mods, please try to do so and provide us with the crashdumps generated without the mods (you can check the RPT file to see which one it is)
Creating Ticket:
Title -> Short description of the issue, you can include some basic info like "only in MP" or the error code
Severity -> Crash
Description -> Information about when and how crash happens - is it after certain time, in SP, MP or both, is it random or after performing certain action
Steps to reproduce -> if you are able to reproduce the crash by performing certain action/s please tell us how
Additional Information -> Anything that comes in mind and seems relevant, also upload CRASHDUMPS here
ZIP the crashdumps up and prepare them for upload
Drag and Drop the zip file into the Additional Information text box
Click on the Upload button (little cloud with an up-arrow) and select the prepared crashdump zip in the Additional Information text box
Include any other relevant info (DxDiag, etc.)
Category -> Game Crash (Please try not to forget about this one)
How to report in-game bug
Please try to provide as much information as possible about the issue
Title -> short description of the issue
Description -> describe the issue you've encountered. Describe it thoroughly yet briefly
Severity -> to state how much this affects the gameplay (Cannot complete task in any way = Block, Cannot go prone = Major, Cannot equip Boonie Hat after diving for 5 minutes = Minor)
Reproducibility -> use this to warn us that it might not be easy to come across this issue
Steps to reproduce -> describe how to reproduce the bug, it is easiest to fix a bug that we can reproduce on our own
Additional Information -> any other information about the issue you find relevant yet didn't make it into the Repro Steps or Description, if you have any screenshots or videos you can use to describe or help us reproduce the bug, upload it to this section
EXAMPLE (Please do not take this seriously)
Title: CSAT tank cannot take off
Description: T100 - Varsuk tank cannot take off unless the whole crew gets out and in before starting the engine
Severity: Major
Reproducibility: Always
Steps to reproduce:
Start Arma 3
Go to Editor
Place in T100 - Varsuk
Preview Scenario
Start the engine
Hold L Shift to take off
Observed: T100 will rotate its turret but won't take off, you will need to get whole crew out and in again if you wish to take off
Expected: T100 takes off normally
OS: Windows 10
OS Version: Professional
Category: Advanced Flight Model