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Whitelist Corruption Problem
New, UrgentPublic

Description

Issue: the white-list corrupts and every so often will randomly disconnect players from the server and feed them the message "You are not whitelisted".
These players are whitelisted but for some reason the game server for whatever reason doesn't recognize them for a brief moment in time. Once this happens to a user it generally fixes itself after a couple minutes; though sometimes it requires a server restart.

I am unsure of why it does this or how to replicate the issue, presumably it happens when large whitelists.
This has been a persistent issue since the addition of whitelists on ps4, and is a major problem. It demoralizes players for servers that have full populations with queues, and in my particular instance with operating a Role-Play server it can cause immersion breaks.

Details

Severity
Major
Resolution
Open
Reproducibility
Unable To Reproduce
Operating System
Windows 7
Category
Server
Steps To Reproduce

Unable to provide any steps to replicate. Happens at random, to random players.

Event Timeline

Ongoing issue that is impacting majority community and issue is not on nitrado end