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I can’t Play
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Description

Hello ,
I play on PlayStation 4. My game worked perfectly well so far. Today, I died on a private server, I wanted to recover my equipment by connecting to the psn account of a friend with whom I play. When I connected The game started to bug (several attempts to connect the loading bar blocked and I ejected, when I connect I can not pick anything up, or change weapons) so I left the session. And I reconnected to my psn account. Since I can not play, the loading blocks, when I get to connect me the zombies are invisible, or motionless, I can not open the door of the houses, nor reload weapons. I tried everything, delete the game, re download (3 times), restore my ps4, delete the backup. I do not know what to do, help!

Details

Severity
None
Resolution
Open
Reproducibility
N/A
Operating System
Windows 7
Category
General

Event Timeline

jul67 created this task.Nov 14 2019, 9:23 PM

Jul67,

Your game file cache needs reset. The steps to resolve this are listed below. This will need to be done on your account and your friends account.

On the system home menu select settings.
Select Application Saved Data Management.
Select Saved Data in System Storage.
Select Delete.
Select the relevant game.
Select the relevant game Settings and chose delete.

jul67 added a comment.Nov 15 2019, 8:51 PM

I did what you told me, my friends too. My current games are still buggy, even on some community servers or I have never been. On the official servers it works normally and on some servers community no problem. Sometimes I try to log in and the loading bar gets stuck and I'm ejected because timeout.

It could be a high ping issue then based on your internet and location of the server

jul67 added a comment.Nov 16 2019, 1:43 PM

No it’s french server and english where i was playing for a long time without any problème. It’s Stuart to bug since i change account with my friend who is at the same place. When i can connect , i don’t see my friend but he see me. Zombie are not mooving , i can’t shoot or use my équipement. And i have a very good connection internet

I'm having the same issue, kicked off game (timeout).
I've been playing this community server for months with no problems, then about 3 days ago it happens. It also does it with other community servers, EU to be specific

Also on ps4

jul67 added a comment.Nov 17 2019, 8:38 PM

I see i’m not alone, do you still have this problem ? Because i have 3 server where i was playing with a friend and i have good stuff where i can’t play anymore...

jul67 added a comment.Nov 20 2019, 6:24 PM

it seems that bohemia is not able to solve our problem ...